Terms & Conditions
RESERVATIONS
All classes must be booked in advance. Walk-ins are subject to availability.
CANCELLATION POLICY
To reschedule or cancel without penalty, please do so at least 6 hours before class. Late cancellations will result in a class deduction or applicable fee.
LATE ARRIVALS
Entry is not permitted once class has begun. Please arrive 10–15 minutes early.
NO SHOW
Unattended bookings will result in a forfeited class or applicable fee.
PAYMENT & MEMBERSHIP
NON-REFUNDABLE
All purchases are final and non-refundable.
EXPIRATION
All passes and memberships carry an expiry period from the date of purchase or activation.
NON-TRANSFERABLE
Classes, packs, and memberships are for individual use only and may not be shared or transferred.
CHANGES & UPDATES
Heat House reserves the right to adjust schedules, instructors, and pricing when required.
STUDIO ETIQUETTE & WELLBEING
WELLBEING
Move at your own pace. If you need a pause, you’re always welcome to step out.
HYDRATION
Please hydrate before, during and after class. Filtered water is available in-studio.
PHONES & BELONGINGS
Please keep phones silent and valuables secured. Heat House is not responsible for lost items.
USE OF PHOTOS & VIDEOS
Photos or videos may be captured for marketing purposes. Please let our team know if you prefer not to be included.
